Good to know
FAQ
Answers to common questions about my handcrafted wooden items, custom engraving services, and care tips.
I use a variety of high-quality woods, including oak, maple, walnut, and cherry — plus dozens of exotic species for signature pieces. Each type is selected for its unique grain, texture, and durability. See the Available Woods page for the full list.
To maintain the beauty and longevity of your wooden items, hand wash them with mild soap and water and dry them immediately. Avoid soaking or placing them in the dishwasher. Most pieces have resin finishes that do not need regular oiling; oil-finished pieces just need a bit of oil rubbed in every few months.
Absolutely! I welcome custom design requests. You can provide your own design or work with me to create a unique engraving that meets your specifications.
My wooden mugs and cups are crafted to be safe for cold and warm beverages. Each piece is treated with food-safe finishes to ensure durability and safety. All of them are safe up to 150°F and many are safe to 180°F. If you want to use these for truly hot drinks I can craft with a steel liner that will handle even boiling liquids.
The time varies based on the complexity of the design and current workload. If you are just looking for engraving on a readily available style the time is generally under a week. More custom orders take between 2 to 4 weeks. I will provide an estimated completion time when you place your order.
Yes, I offer bulk orders for events, weddings, and corporate gifts. Please contact me at holzbecher.llc@gmail.com to discuss your needs and receive a custom quote.
Yes, I provide a digital preview of your custom design for approval before proceeding with the engraving. This ensures that you are completely satisfied with the design.
Customer satisfaction is very important to me. If you are not satisfied with your custom engraved item, please contact me within 7 days of receiving your order to discuss a resolution, which may include a replacement or refund, depending on the situation.
The cost depends on the complexity and size of the design. If I already have a design that suits you it may cost nothing above the cost of the mug or tankard to be applied. New or custom simple engravings start at $5, with more intricate designs priced accordingly. I will provide a detailed quote based on your specific requirements.